3 Year Warranty

Optcore warrants to the original customer or purchaser that each of its fiber optic products, and all components thereof, will be free from defects in material and/or workmanship for three years from the original factory shipment date. Any warranty hereunder is extended to the original consumer or purchaser and is not assignable. Optcore makes no express or implied warranties including, but not limited to, any implied warranty of merchantability or fitness for a particular purpose, except as expressly outlined in this warranty. In no event shall Optcore be liable for incidental or consequential damages, costs, or expenses arising out of or in connection with the product’s performance delivered hereunder. Optcore will in no case cover damages arising out of the product being used in a negligent fashion or manner.

Products Category Products in Category Warranty Period Notes
Fiber Optic Transceivers SFP Transceiver
SFP+ Transceiver
XFP Transceiver
CSFP Transceiver
Xenpak Transceiver
X2 Transceiver
SFP28 Transceiver
QSFP+ Transceiver
QSFP28 Transceiver
CFP Transceiver
CFP2 Transceiver
CFP4 Transceiver
1×9 Transceiver
SFF Transceiver
PON Transceiver		 3 years For Customized Transceivers, the refund or exchange
service is unavailable unless there are quality issues.
Direct Attach Copper Cables SFP+ DAC
QSFP+ DAC
SFP28 DAC
QSFP28 DAC
QSFP-DD DAC		 3 years For Customized DAC cables, the refund or exchange
service is unavailable unless there are quality issues.
Active Optical Cables  SFP+ AOC
QSFP+ AOC
SFP28 AOC
QSFP28 AOC
QSFP-DD AOC		 3 years For Customized AOC cables, the refund or exchange
service is unavailable unless there are quality issues.
MTP®/MPO Fiber Cables MTP®/MPO Trunk Cables
MTP®/MPO-LC Breakout Cables
MTP®/MPO Loopback
MTP®/MPO Adapter
MTP®/MPO Cassette		 1 year For Customized MTP®/MPO cables, the refund or exchange
service is unavailable unless there are quality issues.
Fiber Patch Cables OS2 9/125 Singlemode Duplex
OS2 9/125 Singlemode Simplex
OM1 50/125 Multimode
OM2 50/125 Multimode
OM3 50/125 Multimode
OM4 50/125 Multimode
OM5 50/125 Multimode
Mode Conditioning Patch Cable		 1 year For Customized Fiber Cables, the refund or exchange
service is unavailable unless there are quality issues.
Fiber Pigtails Standard Fiber Pigtails 3 years For Customized Fiber Pigtails, the refund or exchange
service is unavailable unless there are quality issues.
Fiber Optic Accessories Fiber Optic Enclosure
Fiber Optic Panel
Fiber Optic Adapter
Bare Fiber Adaptor
Fiber Optic Attenuator
Visual Fault Locator
PLC Splitters		 1 year  
Fiber Optic Accessories Optical Power Meter 3 years  
  Fiber Optic Cleaning 3 months The refund or exchange service is unavailable
unless there are quality issues.
Networking Fiber Media Converter 3 years  
  Network Cable 1 year  

 

30-day Money-back Guarantee

We are committed to providing good quality fiber optic products to our customers and want your absolute satisfaction as an Optcore customer. If you are unsatisfied with a product or the service, you have a full 30 days from the date of receiving the product, prompt refund as follows.

  • If the products are inoperable or do not function following the specifications on our website, you can get a full refund on your purchase.
  • If the products don’t meet your needs or you purchase the wrong product, you can get a refund (excluding shipping charges).
  • The guarantee applies to most Optical Transceivers, Direct Attach Cables (DAC), Active Optical Cables (AOC), and Media Converters.
  • Please note the guarantee does not apply to the below products: Fiber Optic Accessories including fiber patch cables, pigtails, MTP/MPO, attenuator, MUX&DEMUX; Video SFP, SFF, 1×9, and GBIC transceivers.
  • Please note the guarantee does not apply to any custom products and promotional products.
  • Please note the guarantee only applies to all the purchases from Optcore directly; if you have purchased an Optcore product from a distributor or reseller, please get in touch with them to issue a refund to you.

If you’ve hesitated to purchase fiber optic products, why not give us a try?  You have nothing to lose! Contact us now!