{"id":104506,"date":"2024-01-18T12:59:00","date_gmt":"2024-01-18T04:59:00","guid":{"rendered":"https:\/\/www.optcore.net\/ordering\/"},"modified":"2024-01-27T16:01:49","modified_gmt":"2024-01-27T08:01:49","slug":"ordering","status":"publish","type":"page","link":"https:\/\/www.optcore.net\/fr\/ordering\/","title":{"rendered":"Centre d&rsquo;aide \u00e0 la commande"},"content":{"rendered":"\n\n  <div class=\"banner has-hover\" id=\"banner-477132288\">\n          <div class=\"banner-inner fill\">\n        <div class=\"banner-bg fill\" >\n            <img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"271\" src=\"https:\/\/www.optcore.net\/wp-content\/uploads\/data-center-background-1300x345.jpg\" class=\"bg attachment-large size-large\" alt=\"data center background\" \/>                        <div class=\"overlay\"><\/div>            \n                    <\/div>\n\t\t\n        <div class=\"banner-layers container\">\n            <div class=\"fill banner-link\"><\/div>            \n\n   <div id=\"text-box-732709434\" class=\"text-box banner-layer x75 md-x50 lg-x50 y15 md-y50 lg-y50 res-text\">\n                                <div class=\"text-box-content text dark\">\n              \n              <div class=\"text-inner text-left\">\n                  \n\n\t<div id=\"text-801231928\" class=\"text\">\n\t\t\n\n<h2><span style=\"font-size: 85%;\">Commande<\/span><\/h2>\n\t\t\n<style>\n#text-801231928 {\n  font-size: 0.75rem;\n  text-align: center;\n}\n<\/style>\n\t<\/div>\n\t\n\n              <\/div>\n           <\/div>\n                            \n<style>\n#text-box-732709434 .text-inner {\n  padding: 30px 30px 30px 15px;\n}\n#text-box-732709434 {\n  width: 49%;\n}\n#text-box-732709434 .text-box-content {\n  font-size: 100%;\n}\n@media (min-width:550px) {\n  #text-box-732709434 {\n    width: 27%;\n  }\n}\n<\/style>\n    <\/div>\n \n\n        <\/div>\n      <\/div>\n\n            \n<style>\n#banner-477132288 {\n  padding-top: 180px;\n}\n#banner-477132288 .overlay {\n  background-color: rgba(90, 96, 100, 0.401);\n}\n#banner-477132288 .banner-bg img {\n  object-position: 100% 87%;\n}\n@media (min-width:550px) {\n  #banner-477132288 .overlay {\n    background-color: rgba(0, 113, 197, 0.08);\n  }\n}\n<\/style>\n  <\/div>\n\n\n<div class=\"row\"  id=\"row-1689381786\">\n\n\n\t<div id=\"col-556080324\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-3054340336\" class=\"text\">\n\t\t\n\n<p><a href=\"https:\/\/www.optcore.net\/fr\/\">Accueil<\/a>\u00a0\/\u00a0<a href=\"https:\/\/www.optcore.net\/fr\/purchase-help\/\">Aide \u00e0 l\u2019achat<\/a> \/ Commande<\/p>\n\t\t\n<style>\n#text-3054340336 {\n  font-size: 0.85rem;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-556080324 > .col-inner {\n  padding: 0px 0px 0px 0px;\n  margin: -8px 0px -50px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\n<style>\n#row-1689381786 > .col > .col-inner {\n  padding: 0px 0px 0px 0px;\n}\n<\/style>\n<\/div>\n<div class=\"row align-equal\"  id=\"row-79913829\">\n\n\n\t<div id=\"col-1298494149\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<div class=\"tabbed-content\">\n\t\t\t\n\t\t\t<ul class=\"nav nav-tabs nav-vertical nav-normal nav-size-large nav-left\" role=\"tablist\"><li id=\"tab-tab_order-online\" class=\"tab active has-icon\" role=\"presentation\"><a href=\"#tab_order-online\" role=\"tab\" aria-selected=\"true\" aria-controls=\"tab_tab_order-online\"><span>Commande en ligne<\/span><\/a><\/li>\n<li id=\"tab-tab_purchase-order\" class=\"tab has-icon\" role=\"presentation\"><a href=\"#tab_purchase-order\" tabindex=\"-1\" role=\"tab\" aria-selected=\"false\" aria-controls=\"tab_tab_purchase-order\"><span>Bon de commande<\/span><\/a><\/li>\n<li id=\"tab-tab_proforma-invoice-order\" class=\"tab has-icon\" role=\"presentation\"><a href=\"#tab_proforma-invoice-order\" tabindex=\"-1\" role=\"tab\" aria-selected=\"false\" aria-controls=\"tab_tab_proforma-invoice-order\"><span>Commande de facture pro forma<\/span><\/a><\/li>\n<li id=\"tab-tab_use-coupon-code\" class=\"tab has-icon\" role=\"presentation\"><a href=\"#tab_use-coupon-code\" tabindex=\"-1\" role=\"tab\" aria-selected=\"false\" aria-controls=\"tab_tab_use-coupon-code\"><span>Code promo<\/span><\/a><\/li>\n<li id=\"tab-tab_edit-or-cancel-order\" class=\"tab has-icon\" role=\"presentation\"><a href=\"#tab_edit-or-cancel-order\" tabindex=\"-1\" role=\"tab\" aria-selected=\"false\" aria-controls=\"tab_tab_edit-or-cancel-order\"><span>Modifier ou annuler la commande<\/span><\/a><\/li>\n<li id=\"tab-tab_track-order\" class=\"tab has-icon\" role=\"presentation\"><a href=\"#tab_track-order\" tabindex=\"-1\" role=\"tab\" aria-selected=\"false\" aria-controls=\"tab_tab_track-order\"><span>Suivi de commande<\/span><\/a><\/li>\n<li id=\"tab-tab_missing-items\" class=\"tab has-icon\" role=\"presentation\"><a href=\"#tab_missing-items\" tabindex=\"-1\" role=\"tab\" aria-selected=\"false\" aria-controls=\"tab_tab_missing-items\"><span>\u00c9l\u00e9ments manquants<\/span><\/a><\/li>\n<li id=\"tab-tab_order-not-received\" class=\"tab has-icon\" role=\"presentation\"><a href=\"#tab_order-not-received\" tabindex=\"-1\" role=\"tab\" aria-selected=\"false\" aria-controls=\"tab_tab_order-not-received\"><span>Commande non re\u00e7u<\/span><\/a><\/li>\n<li id=\"tab-tab_check-order-history\" class=\"tab has-icon\" role=\"presentation\"><a href=\"#tab_check-order-history\" tabindex=\"-1\" role=\"tab\" aria-selected=\"false\" aria-controls=\"tab_tab_check-order-history\"><span>V\u00e9rifier l'historique des commandes<\/span><\/a><\/li>\n<li id=\"tab-tab_reorder\" class=\"tab has-icon\" role=\"presentation\"><a href=\"#tab_reorder\" tabindex=\"-1\" role=\"tab\" aria-selected=\"false\" aria-controls=\"tab_tab_reorder\"><span>Reorder<\/span><\/a><\/li><\/ul><div class=\"tab-panels\"><div id=\"tab_tab_order-online\" class=\"panel active entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-tab_order-online\">\n\n<div class=\"row row-full-width align-equal row-solid\"  id=\"row-1208813770\">\n\n\n\t<div id=\"col-1192949594\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h3><strong>Commande en ligne<\/strong><\/h3>\n<div>Vous pouvez commander les articles dans notre boutique en ligne. Consultez le guide ci-dessous pour savoir comment passer une commande en ligne.<\/div>\n<a href=\"https:\/\/www.optcore.net\/fr\/\" class=\"button primary is-small lowercase\" style=\"border-radius:15px;\">\n\t\t<span>Commande en ligne<\/span>\n\t<\/a>\n\n\n<\/p>\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1028974958\">\n\t\t<a class=\"\" href=\"https:\/\/www.optcore.net\/wp-content\/uploads\/Order-Process_video_original_1.5x_silent_202102.mp4\" target=\"_blank\" rel=\"noopener\" >\t\t\t\t\t\t<div class=\"img-inner box-shadow-1 box-shadow-1-hover dark\" style=\"margin:0px 0px 0px 0px;\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"750\" height=\"365\" src=\"https:\/\/www.optcore.net\/wp-content\/uploads\/Order-online-video_750.jpg\" class=\"attachment-original size-original\" alt=\"\" srcset=\"https:\/\/www.optcore.net\/wp-content\/uploads\/Order-online-video_750.jpg 750w, https:\/\/www.optcore.net\/wp-content\/uploads\/Order-online-video_750-510x248.jpg 510w, https:\/\/www.optcore.net\/wp-content\/uploads\/Order-online-video_750-250x122.jpg 250w, https:\/\/www.optcore.net\/wp-content\/uploads\/Order-online-video_750-550x268.jpg 550w, https:\/\/www.optcore.net\/wp-content\/uploads\/Order-online-video_750-500x243.jpg 500w\" sizes=\"auto, (max-width: 750px) 100vw, 750px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\t\t\n<style>\n#image_1028974958 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n<\/div>\n<div id=\"tab_tab_purchase-order\" class=\"panel entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-tab_purchase-order\">\n\n<div class=\"row row-solid\"  id=\"row-66223579\">\n\n\n\t<div id=\"col-1583888228\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h3><strong>Bon de commande<\/strong><\/h3>\n<div>En r\u00e8gle g\u00e9n\u00e9rale, vous pouvez acheter nos produits en \u00e9mettant un bon de commande \u00e9crit sign\u00e9 par un repr\u00e9sentant autoris\u00e9. Il doit indiquer les noms et descriptions des produits, la quantit\u00e9, le prix, le prix d&rsquo;achat total, les instructions d&rsquo;exp\u00e9dition, la date de livraison souhait\u00e9e, les adresses de facturation et d&rsquo;exp\u00e9dition, ainsi que d&rsquo;autres instructions et informations sp\u00e9ciales.\u00a0<\/div>\n<div>\u00a0<\/div>\n<div>Nous acceptons g\u00e9n\u00e9ralement trois modes de paiement pour les bons de commande, \u00e0 savoir le virement bancaire, Paypal et la carte de cr\u00e9dit. Si vous estimez que ces modes de paiement sont accept\u00e9s, veuillez envoyer votre bon de commande \u00e0 sales@optcore.net ou contacter directement votre repr\u00e9sentant commercial. Nous confirmerons votre commande dans un d\u00e9lai d&rsquo;un jour ouvrable.<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n<\/div>\n<div id=\"tab_tab_proforma-invoice-order\" class=\"panel entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-tab_proforma-invoice-order\">\n\n<div class=\"row row-solid\"  id=\"row-1973612758\">\n\n\n\t<div id=\"col-1824720790\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h3><b><span>Commande de facture pro forma<\/span><\/b><\/h3>\n<p><span>Si vous ne souhaitez pas passer de commande, vous pouvez vous mettre d&rsquo;accord avec votre repr\u00e9sentant commercial dans Optcore, et nos commerciaux vous enverront une facture pro forma.\u00a0Vous pouvez confirmer notre facture pro forma au lieu d&rsquo;\u00e9mettre le bon de commande.<\/span><\/p>\n<p><span>Notre facture pro forma envoy\u00e9e aux clients indiquera \u00e9galement les noms et descriptions des produits, la quantit\u00e9, le prix, le prix d&rsquo;achat total, les instructions d&rsquo;exp\u00e9dition, la date de livraison demand\u00e9e, les adresses de facturation et d&rsquo;exp\u00e9dition, ainsi que toute autre instruction et information sp\u00e9ciale.<\/span><\/p>\n<h3><b><span>Comment puis-je modifier ou modifier ma commande ?<\/span><\/b><\/h3>\n<p><span data-preserver-spaces=\"true\">Si vous souhaitez modifier votre commande, veuillez suivre ces \u00e9tapes.<\/span><\/p>\n<ul>\n<li><span data-preserver-spaces=\"true\">Si vous passez une commande avec une mauvaise adresse ou un mauvais num\u00e9ro de t\u00e9l\u00e9phone, veuillez\u00a0<a href=\"https:\/\/www.optcore.net\/fr\/contact-us\/\"><strong>nous contacter<\/strong><\/a>\u00a0pour la corriger manuellement.<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Si vous passez une commande avec un mauvais num\u00e9ro de pi\u00e8ce ou une mauvaise quantit\u00e9, vous devez\u00a0<a href=\"https:\/\/www.optcore.net\/fr\/contact-us\/\"><strong>nous contacter<\/strong><\/a>\u00a0pour annuler la commande, puis passer une nouvelle commande avec les bons articles.<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Si vous n&rsquo;en avez pas besoin temporairement, veuillez\u00a0<a href=\"https:\/\/www.optcore.net\/fr\/contact-us\/\"><strong>nous contacter<\/strong><\/a>\u00a0pour annuler la commande.<\/span><\/li>\n<\/ul>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n<\/div>\n<div id=\"tab_tab_use-coupon-code\" class=\"panel entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-tab_use-coupon-code\">\n\n<div class=\"row row-solid\"  id=\"row-1346754376\">\n\n\n\t<div id=\"col-475552208\" class=\"col large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h3><strong><span>Puis-je obtenir une r\u00e9duction pour une commande\u00a0?<\/span><\/strong><\/h3>\n<div><span>Si vous souhaitez b\u00e9n\u00e9ficier d&rsquo;une r\u00e9duction, consultez d&rsquo;abord notre site Web.\u00a0Si l&rsquo;option produit affiche \u00ab 11% DE R\u00c9DUCTION \u00bb, vous b\u00e9n\u00e9ficierez d&rsquo;une r\u00e9duction de 11%.\u00a0<\/span><\/div>\n<div>\u00a0<\/div>\n<div><span>Si vous avez une commande group\u00e9e, veuillez nous contacter pour une r\u00e9duction sp\u00e9ciale.<\/span><\/div>\n<div>\u00a0<\/div>\n<h3><b>Comment r\u00e9organiser?<\/b><\/h3>\n<p><span data-preserver-spaces=\"true\">Pour consulter l&rsquo;historique de vos commandes Optcore.net, suivez les \u00e9tapes ci-dessous\u00a0:<\/span><\/p>\n<ul>\n<li><a class=\"editor-rtfLink\" href=\"https:\/\/www.optcore.net\/fr\/my-account\/\" target=\"_blank\" rel=\"noopener\"><strong><span data-preserver-spaces=\"true\">Connectez-vous<\/span><\/strong><\/a><span data-preserver-spaces=\"true\">\u00a0\u00a0\u00e0 votre compte depuis le site<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Choisissez la commande que vous souhaitez commander \u00e0 nouveau, cliquez sur le bouton \u00ab<strong>Voir<\/strong><\/span><span data-preserver-spaces=\"true\">\u00bb<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Cliquez sur le bouton \u00ab<strong>Commander une nouvelle fois<\/strong><\/span><span data-preserver-spaces=\"true\">\u00bb sous les d\u00e9tails de la commande<\/span><\/li>\n<\/ul>\n<p>Remarque :<br \/>Seule la commande compl\u00e9t\u00e9e prend en charge la r\u00e9organisation\u00a0;\u00a0les autres commandes avec le statut \u00ab en attente \u00bb, \u00ab annul\u00e9e \u00bb ou \u00ab rembours\u00e9e \u00bb ne permettent pas de passer une nouvelle commande.<\/p>\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1840433410\">\n\t\t<a class=\"\" href=\"https:\/\/www.optcore.net\/wp-content\/uploads\/Order-Process_video_original_1.5x_silent_202102.mp4\" target=\"_blank\" rel=\"noopener\" >\t\t\t\t\t\t<div class=\"img-inner box-shadow-1 box-shadow-1-hover dark\" style=\"margin:0px 0px 0px 0px;\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1123\" height=\"499\" src=\"https:\/\/www.optcore.net\/wp-content\/uploads\/Sale-product-screenshot.jpg\" class=\"attachment-original size-original\" alt=\"On Sale product screenshot\" srcset=\"https:\/\/www.optcore.net\/wp-content\/uploads\/Sale-product-screenshot.jpg 1123w, https:\/\/www.optcore.net\/wp-content\/uploads\/Sale-product-screenshot-550x244.jpg 550w, https:\/\/www.optcore.net\/wp-content\/uploads\/Sale-product-screenshot-300x133.jpg 300w, https:\/\/www.optcore.net\/wp-content\/uploads\/Sale-product-screenshot-768x341.jpg 768w, https:\/\/www.optcore.net\/wp-content\/uploads\/Sale-product-screenshot-510x227.jpg 510w\" sizes=\"auto, (max-width: 1123px) 100vw, 1123px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\t\t\n<style>\n#image_1840433410 {\n  width: 90%;\n}\n<\/style>\n\t<\/div>\n\t\n\n<div>Et vous pouvez trouver plus de r\u00e9duction sur la page des offres flash.<\/div>\n<div><a href=\"https:\/\/www.optcore.net\/product\/flash-deals\/\"><strong>https:\/\/www.optcore.net\/fr\/product\/flash-deals\/<\/strong><\/a><\/div>\n<div>\u00a0<\/div>\n<h3><strong>Utiliser un code promo<\/strong><\/h3>\n<div>\n<div>1.\u00a0<span data-preserver-spaces=\"true\">Visitez\u00a0<\/span><a class=\"editor-rtfLink\" href=\"https:\/\/www.optcore.net\/fr\/\" target=\"_blank\" rel=\"noopener\"><strong><span data-preserver-spaces=\"true\">le site officiel d&rsquo;Optcore<\/span><\/strong><\/a><strong><span data-preserver-spaces=\"true\">\u00a0.<\/span><\/strong><\/div>\n<div>2.\u00a0<span data-preserver-spaces=\"true\">Choisissez les produits que vous souhaitez acheter et ajoutez-les \u00e0 votre panier.<\/span><\/div>\n<div>3.\u00a0<span data-preserver-spaces=\"true\">Entrez un code promo valide sur la page du panier et cliquez sur \u00ab<strong>Appliquer maintenant<\/strong>\u00bb.<\/span><\/div>\n<div>\u00a0<\/div>\n<div><strong>Remarques:<\/strong><\/div>\n<p>Vous ne pouvez utiliser qu&rsquo;un seul code promo pour chaque commande.<br \/><span data-preserver-spaces=\"true\">Les codes promo ne peuvent pas \u00eatre appliqu\u00e9s aux articles en vente.<\/span><\/p>\n<\/div>\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_63677033\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"516\" src=\"https:\/\/www.optcore.net\/wp-content\/uploads\/using-coupon-code-guide_900.jpg\" class=\"attachment-original size-original\" alt=\"how to using coupon code guide\" srcset=\"https:\/\/www.optcore.net\/wp-content\/uploads\/using-coupon-code-guide_900.jpg 800w, https:\/\/www.optcore.net\/wp-content\/uploads\/using-coupon-code-guide_900-550x355.jpg 550w, https:\/\/www.optcore.net\/wp-content\/uploads\/using-coupon-code-guide_900-300x194.jpg 300w, https:\/\/www.optcore.net\/wp-content\/uploads\/using-coupon-code-guide_900-768x495.jpg 768w, https:\/\/www.optcore.net\/wp-content\/uploads\/using-coupon-code-guide_900-510x329.jpg 510w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_63677033 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n<\/div>\n<div id=\"tab_tab_edit-or-cancel-order\" class=\"panel entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-tab_edit-or-cancel-order\">\n\n<div class=\"row row-solid\"  id=\"row-1750261675\">\n\n\n\t<div id=\"col-1087177518\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h3><b><span>Comment puis-je annuler ma commande ?<\/span><\/b><\/h3>\n<p><span data-preserver-spaces=\"true\">Pour annuler une commande d\u00e9j\u00e0 pass\u00e9e, veuillez contacter directement notre \u00e9quipe de service client \u00e0\u00a0\u00a0<\/span><a class=\"editor-rtfLink\" href=\"mailto:sales@optcore.net\" target=\"_blank\" rel=\"noopener noreferrer\"><span data-preserver-spaces=\"true\">sales@optcore.net<\/span><\/a><span data-preserver-spaces=\"true\">\u00a0\u00a0ou +86 512 6592 2701.<\/span><\/p>\n<ul>\n<li><span data-preserver-spaces=\"true\">Si le statut de paiement de la commande est \u00ab\u00a0En attente\u00a0\u00bb, vous pouvez nous contacter pour vous aider \u00e0 annuler votre commande.\u00a0<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Si la commande a d\u00e9j\u00e0 \u00e9t\u00e9 pay\u00e9e mais n&rsquo;a pas encore \u00e9t\u00e9 exp\u00e9di\u00e9e, vous pouvez\u00a0<a href=\"https:\/\/www.optcore.net\/contact-us\/\">nous contacter<\/a>\u00a0pour annuler la commande et obtenir un remboursement.\u00a0Mais des frais PayPal de 4,4 % vous seront factur\u00e9s.<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Si la commande a d\u00e9j\u00e0 \u00e9t\u00e9 envoy\u00e9e, nous ne pouvons pas vous aider \u00e0 l&rsquo;annuler.\u00a0Vous pouvez choisir de renvoyer les produits non ouverts apr\u00e8s les avoir re\u00e7us, et nous vous rembourserons d\u00e8s r\u00e9ception des articles retourn\u00e9s.\u00a0Mais des frais de retour et de d\u00e9douanement vous seront factur\u00e9s.<\/span><\/li>\n<\/ul>\n<h3><strong><span data-preserver-spaces=\"true\">Comment puis-je modifier ma commande ?<\/span><\/strong><span data-preserver-spaces=\"true\">\u00a0<\/span><\/h3>\n<p><span data-preserver-spaces=\"true\">Vous ne pouvez pas modifier votre commande une fois qu&rsquo;elle a \u00e9t\u00e9 pass\u00e9e.\u00a0Cependant, si votre commande est toujours en attente ou en cours de traitement, veuillez\u00a0<strong><a href=\"https:\/\/www.optcore.net\/contact-us\/\">nous contacter<\/a><\/strong>\u00a0pour apporter des modifications manuelles.<\/span><\/p>\n<ul>\n<li><span data-preserver-spaces=\"true\">Ajouter ou supprimer des \u00e9l\u00e9ments<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Augmenter ou diminuer les quantit\u00e9s<\/span><\/li>\n<\/ul>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n<\/div>\n<div id=\"tab_tab_track-order\" class=\"panel entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-tab_track-order\">\n\n<div class=\"row row-solid\"  id=\"row-168047846\">\n\n\n\t<div id=\"col-1515434092\" class=\"col large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h3><strong>Suivre une commande<\/strong><\/h3>\n<div>G\u00e9n\u00e9ralement, lorsque votre commande est exp\u00e9di\u00e9e, vous recevrez un e-mail de notification d&rsquo;exp\u00e9dition avec le nom du transporteur, le num\u00e9ro de suivi, la date d&rsquo;exp\u00e9dition et les d\u00e9tails des articles. Vous pouvez suivre votre colis comme lien ci-dessous.<\/div>\n<div>\u00a0<\/div>\n<table style=\"height: 180px;\" width=\"492\">\n<thead>\n<tr>\n<th>Mode de livraison<\/th>\n<th>Lien de suivi<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>All<\/td>\n<td><a href=\"https:\/\/www.17track.net\/en\">https:\/\/www.17track.net\/en\u00a0<\/a><\/td>\n<\/tr>\n<tr>\n<td>FedEx<\/td>\n<td><a href=\"https:\/\/www.fedex.com\/en-us\/home.html\">https:\/\/www.fedex.com\/en-us\/home.html<\/a>\u00a0<\/td>\n<\/tr>\n<tr>\n<td>USPS<\/td>\n<td><a href=\"https:\/\/tools.usps.com\/\">https:\/\/tools.usps.com\/<\/a>\u00a0<\/td>\n<\/tr>\n<tr>\n<td>UPS<\/td>\n<td><a href=\"https:\/\/www.ups.com\/track?loc=en_US\">https:\/\/www.ups.com\/track?loc=en_US<\/a>\u00a0<\/td>\n<\/tr>\n<tr>\n<td>DHL<\/td>\n<td><a href=\"https:\/\/www.dhl.com\/us-en\/home\/tracking.html\">https:\/\/www.dhl.com\/us-en\/home\/tracking.html<\/a><\/td>\n<\/tr>\n<tr>\n<td>Canada Post<\/td>\n<td><a href=\"https:\/\/www.canadapost.ca\/cpc\/en\/home.page\">https:\/\/www.canadapost.ca\/cpc\/en\/home.page<\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><span data-preserver-spaces=\"true\">Vous pouvez \u00e9galement suivre votre commande via l&rsquo;une des m\u00e9thodes ci-dessous.<\/span><\/p>\n<ul>\n<li><strong><a class=\"editor-rtfLink\" href=\"https:\/\/www.optcore.net\/fr\/my-account\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span>Connectez-vous \u00e0 votre compte<\/span><\/a><\/strong><span data-preserver-spaces=\"true\"> &gt; Recherchez la commande concern\u00e9e et cliquez sur le bouton \u00ab<strong>Afficher<\/strong>\u00bb &gt; Vous trouverez ci-dessous le num\u00e9ro de suivi \u00ab<strong>Mises \u00e0 jour de la commande<\/strong>\u00bb<\/span><\/li>\n<\/ul>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1334561401\" class=\"col medium-11 small-12 large-11\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1962608695\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner image-cover dark\" style=\"padding-top:19%;\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"134\" src=\"https:\/\/www.optcore.net\/wp-content\/uploads\/order-view-700px.jpg\" class=\"attachment-original size-original\" alt=\"my account oder view page screenshot\" srcset=\"https:\/\/www.optcore.net\/wp-content\/uploads\/order-view-700px.jpg 700w, https:\/\/www.optcore.net\/wp-content\/uploads\/order-view-700px-550x105.jpg 550w, https:\/\/www.optcore.net\/wp-content\/uploads\/order-view-700px-300x57.jpg 300w, https:\/\/www.optcore.net\/wp-content\/uploads\/order-view-700px-510x98.jpg 510w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/>\t\t\t\t\t\t\t<div class=\"overlay\" style=\"background-color: rgba(233, 227, 227, 0.128)\"><\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_1962608695 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-610038571\" class=\"col medium-11 small-12 large-11\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_963142183\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner image-cover dark\" style=\"padding-top:19%;\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"133\" src=\"https:\/\/www.optcore.net\/wp-content\/uploads\/order-tracking-screenshot-700px.jpg\" class=\"attachment-original size-original\" alt=\"online order tracking screenshot\" srcset=\"https:\/\/www.optcore.net\/wp-content\/uploads\/order-tracking-screenshot-700px.jpg 700w, https:\/\/www.optcore.net\/wp-content\/uploads\/order-tracking-screenshot-700px-550x105.jpg 550w, https:\/\/www.optcore.net\/wp-content\/uploads\/order-tracking-screenshot-700px-300x57.jpg 300w, https:\/\/www.optcore.net\/wp-content\/uploads\/order-tracking-screenshot-700px-510x97.jpg 510w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/>\t\t\t\t\t\t\t<div class=\"overlay\" style=\"background-color: rgba(233, 227, 227, 0.128)\"><\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_963142183 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\n<ul>\n<li><strong><a class=\"editor-rtfLink\" href=\"https:\/\/www.optcore.net\/fr\/track-your-order\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span>Entrez votre num\u00e9ro de commande et votre e-mail pour suivre votre commande<\/span><\/a><\/strong><\/li>\n<\/ul>\n<p><span data-preserver-spaces=\"true\">Si vous avez encore des questions sur le suivi de commande, n&rsquo;h\u00e9sitez pas \u00e0 contacter notre service client \u00e0\u00a0\u00a0<\/span><a class=\"editor-rtfLink\" href=\"mailto:sales@optcore.net?subject=Questions\" target=\"_blank\" rel=\"noopener noreferrer\"><span data-preserver-spaces=\"true\">sales@optcore.net\u00a0<\/span><\/a><span data-preserver-spaces=\"true\">\u00a0ou directement votre repr\u00e9sentant commercial.<\/span><\/p>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n<\/div>\n<div id=\"tab_tab_missing-items\" class=\"panel entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-tab_missing-items\">\n\n<div class=\"row row-solid\"  id=\"row-2043938306\">\n\n\n\t<div id=\"col-697590710\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h3><strong><span>Commandes d&rsquo;articles multiples<\/span><\/strong><\/h3>\n<p><span data-preserver-spaces=\"true\">Dans la plupart des cas, nous exp\u00e9dierons plusieurs articles en un seul envoi.\u00a0Cependant, nous pouvons diviser votre commande en plusieurs exp\u00e9ditions pour acc\u00e9l\u00e9rer la livraison.\u00a0Ils peuvent donc arriver s\u00e9par\u00e9ment.\u00a0Chaque colis sera accompagn\u00e9 de son num\u00e9ro de suivi.\u00a0Veuillez visiter la\u00a0<strong><a href=\"https:\/\/www.optcore.net\/fr\/my-account\/orders\/\">page de suivi de commande<\/a><\/strong>\u00a0pour v\u00e9rifier si votre commande a \u00e9t\u00e9 divis\u00e9e en plusieurs colis.<\/span><\/p>\n<h3><strong><span>Articles manquants apr\u00e8s r\u00e9ception de tous les colis<\/span><\/strong><\/h3>\n<p><span data-preserver-spaces=\"true\">Si vous avez re\u00e7u tous les colis de votre commande et qu&rsquo;il vous manque encore des articles, veuillez\u00a0<strong><a href=\"https:\/\/www.optcore.net\/fr\/contact-us\/\">nous contacter<\/a><\/strong>\u00a0.<\/span><\/p>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n<\/div>\n<div id=\"tab_tab_order-not-received\" class=\"panel entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-tab_order-not-received\">\n\n<div class=\"row row-solid\"  id=\"row-1918754020\">\n\n\n\t<div id=\"col-763910235\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h3><strong><span>Commande non re\u00e7u<\/span><\/strong><\/h3>\n<p><span data-preserver-spaces=\"true\">Suivez ces \u00e9tapes si vous avez re\u00e7u une notification de livraison mais que vous n&rsquo;avez pas re\u00e7u vos articles.<\/span><\/p>\n<h4><strong><span>Commandes d&rsquo;exp\u00e9dition<\/span><\/strong><\/h4>\n<p><span data-preserver-spaces=\"true\">Si les d\u00e9tails du suivi indiquent que votre colis est arriv\u00e9, mais que vous ne parvenez pas \u00e0 le localiser\u00a0:<\/span><\/p>\n<ul>\n<li><span data-preserver-spaces=\"true\">Regardez autour du lieu de livraison et v\u00e9rifiez s&rsquo;il a \u00e9t\u00e9 laiss\u00e9 dans un endroit s\u00fbr.<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Consultez la confirmation de livraison pour voir si elle s&rsquo;est produite \u00e0 un autre endroit.<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Demandez aux membres de votre foyer et aux voisins.<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">V\u00e9rifiez \u00e0 nouveau l&rsquo;adresse enregistr\u00e9e dans votre compte Optcore.net et assurez-vous qu&rsquo;elle ne contient aucune erreur d&rsquo;orthographe ou de chiffres.<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Attendez deux jours ouvrables pour voir si le colis arrive, car les transporteurs peuvent parfois marquer les colis comme livr\u00e9s avant leur arriv\u00e9e.<\/span><\/li>\n<\/ul>\n<p><span data-preserver-spaces=\"true\">Si vous n&rsquo;avez toujours pas re\u00e7u le colis apr\u00e8s deux jours ouvrables, veuillez\u00a0<strong><a href=\"https:\/\/www.optcore.net\/fr\/contact-us\/\">nous contacter<\/a><\/strong>\u00a0pour obtenir de l&rsquo;aide.<\/span><\/p>\n<h4><strong><span>Bons de livraison<\/span><\/strong><\/h4>\n<p><span data-preserver-spaces=\"true\">Si vous avez re\u00e7u une livraison et que les d\u00e9tails de suivi indiquent que votre colis a \u00e9t\u00e9 livr\u00e9, mais que vous ne parvenez pas \u00e0 le localiser\u00a0:<\/span><\/p>\n<ul>\n<li><span data-preserver-spaces=\"true\">V\u00e9rifiez la photo de confirmation de livraison.\u00a0Reconnaissez-vous la porte sur l&rsquo;image ?<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Si la photo montre une autre maison, v\u00e9rifiez votre adresse sur Google Maps pour vous assurer que l&rsquo;\u00e9pingle sur le toit est exacte.\u00a0<\/span><\/li>\n<li><span data-preserver-spaces=\"true\"><strong><a href=\"https:\/\/www.optcore.net\/fr\/contact-us\/\">Contactez-nous<\/a><\/strong><\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Demandez un remboursement en commen\u00e7ant un retour.<\/span><\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<p><span data-preserver-spaces=\"true\">Voici quelques \u00e9tapes de d\u00e9pannage pour garantir qu&rsquo;une commande est livr\u00e9e \u00e0 la bonne adresse.<\/span><\/p>\n<ul>\n<li><span data-preserver-spaces=\"true\">L&rsquo;adresse de livraison est-elle correcte ?<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Y a-t-il un code d&rsquo;acc\u00e8s que nous devons donner au chauffeur ?<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Avez-vous des instructions de livraison sp\u00e9cifiques pour votre commande ?<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Certains \u00e9l\u00e9ments n\u00e9cessitent-ils une signature\u00a0?<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">S&rsquo;agit-il d&rsquo;une adresse professionnelle avec des horaires d&rsquo;ouverture fixes\u00a0?<\/span><\/li>\n<\/ul>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n<\/div>\n<div id=\"tab_tab_check-order-history\" class=\"panel entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-tab_check-order-history\">\n\n<div class=\"row row-solid\"  id=\"row-827445070\">\n\n\n\t<div id=\"col-109151774\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h4><b><span>Comment consulter l&rsquo;historique de mes commandes ?<\/span><\/b><\/h4>\n<p><span data-preserver-spaces=\"true\">Pour consulter l&rsquo;historique de vos commandes Optcore.net, suivez les \u00e9tapes ci-dessous\u00a0:<\/span><\/p>\n<ul>\n<li><strong><a class=\"editor-rtfLink\" href=\"https:\/\/www.optcore.net\/fr\/my-account\/\" target=\"_blank\" rel=\"noopener\"><span>Connectez-vous<\/span><\/a><\/strong><span data-preserver-spaces=\"true\">\u00a0\u00e0 votre compte depuis le site Web et consultez l&rsquo;historique de vos commandes sur votre tableau de bord.<\/span><\/li>\n<li><span>Cliquez sur le bouton \u00ab<\/span><strong><span>Afficher<\/span><\/strong><span>\u00bb pour retrouver les d\u00e9tails de la commande correspondante.\u00a0Vous pouvez renouveler la commande en cliquant rapidement sur le bouton \u00ab<\/span><strong><span>Commander \u00e0 nouveau<\/span><\/strong><span>\u00bb.<\/span><\/li>\n<\/ul>\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1229245162\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"900\" height=\"282\" src=\"https:\/\/www.optcore.net\/wp-content\/uploads\/order-history-900px.jpg\" class=\"attachment-original size-original\" alt=\"check order history screenshot\" srcset=\"https:\/\/www.optcore.net\/wp-content\/uploads\/order-history-900px.jpg 900w, https:\/\/www.optcore.net\/wp-content\/uploads\/order-history-900px-550x172.jpg 550w, https:\/\/www.optcore.net\/wp-content\/uploads\/order-history-900px-300x94.jpg 300w, https:\/\/www.optcore.net\/wp-content\/uploads\/order-history-900px-768x241.jpg 768w, https:\/\/www.optcore.net\/wp-content\/uploads\/order-history-900px-510x160.jpg 510w\" sizes=\"auto, (max-width: 900px) 100vw, 900px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_1229245162 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n<\/div>\n<div id=\"tab_tab_reorder\" class=\"panel entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-tab_reorder\">\n\n<div class=\"row row-solid\"  id=\"row-1000785224\">\n\n\n\t<div id=\"col-1709291528\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1532879041\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"900\" height=\"407\" src=\"https:\/\/www.optcore.net\/wp-content\/uploads\/reorder-screenshot_900px.jpg\" class=\"attachment-original size-original\" alt=\"how to reorder online screenshot\" srcset=\"https:\/\/www.optcore.net\/wp-content\/uploads\/reorder-screenshot_900px.jpg 900w, https:\/\/www.optcore.net\/wp-content\/uploads\/reorder-screenshot_900px-550x249.jpg 550w, https:\/\/www.optcore.net\/wp-content\/uploads\/reorder-screenshot_900px-300x136.jpg 300w, https:\/\/www.optcore.net\/wp-content\/uploads\/reorder-screenshot_900px-768x347.jpg 768w, https:\/\/www.optcore.net\/wp-content\/uploads\/reorder-screenshot_900px-510x231.jpg 510w\" sizes=\"auto, (max-width: 900px) 100vw, 900px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_1532879041 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n<\/div><\/div><\/div>\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1298494149 > .col-inner {\n  padding: 0px 0px 0px 0px;\n  margin: -25px 0px 0px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\n<style>\n#row-79913829 > .col > .col-inner {\n  padding: 35px 0px 0px 0px;\n}\n<\/style>\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-104506","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Centre d&#039;aide \u00e0 la commande | Optcore<\/title>\n<meta name=\"description\" content=\"Besoin d&#039;aide pour commander ? 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