{"id":103896,"date":"2024-01-18T12:59:00","date_gmt":"2024-01-18T04:59:00","guid":{"rendered":"https:\/\/www.optcore.net\/ordering\/"},"modified":"2024-07-05T15:36:42","modified_gmt":"2024-07-05T07:36:42","slug":"ordering","status":"publish","type":"page","link":"https:\/\/www.optcore.net\/es\/ordering\/","title":{"rendered":"Orden"},"content":{"rendered":"\n\n  <div class=\"banner has-hover\" id=\"banner-886960190\">\n          <div class=\"banner-inner fill\">\n        <div class=\"banner-bg fill\" >\n            <img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"271\" src=\"https:\/\/www.optcore.net\/wp-content\/uploads\/data-center-background-1300x345.jpg\" class=\"bg attachment-large size-large\" alt=\"data center background\" \/>                        <div class=\"overlay\"><\/div>            \n                    <\/div>\n\t\t\n        <div class=\"banner-layers container\">\n            <div class=\"fill banner-link\"><\/div>            \n\n   <div id=\"text-box-239046535\" class=\"text-box banner-layer x75 md-x50 lg-x50 y15 md-y15 lg-y15 res-text\">\n                                <div class=\"text-box-content text dark\">\n              \n              <div class=\"text-inner text-left\">\n                  \n\n\t<div id=\"text-1777880960\" class=\"text\">\n\t\t\n\n<h2><span style=\"font-size: 85%;\">Ordering<\/span><\/h2>\n\t\t\n<style>\n#text-1777880960 {\n  font-size: 0.75rem;\n  text-align: center;\n}\n<\/style>\n\t<\/div>\n\t\n\n              <\/div>\n           <\/div>\n                            \n<style>\n#text-box-239046535 .text-inner {\n  padding: 30px 30px 30px 15px;\n}\n#text-box-239046535 {\n  width: 49%;\n}\n#text-box-239046535 .text-box-content {\n  font-size: 100%;\n}\n@media (min-width:550px) {\n  #text-box-239046535 {\n    width: 27%;\n  }\n}\n<\/style>\n    <\/div>\n \n\n        <\/div>\n      <\/div>\n\n            \n<style>\n#banner-886960190 {\n  padding-top: 180px;\n}\n#banner-886960190 .overlay {\n  background-color: rgba(90, 96, 100, 0.401);\n}\n#banner-886960190 .banner-bg img {\n  object-position: 100% 87%;\n}\n@media (min-width:550px) {\n  #banner-886960190 .overlay {\n    background-color: rgba(0, 113, 197, 0.08);\n  }\n}\n<\/style>\n  <\/div>\n\n\n<div class=\"row\"  id=\"row-1814964651\">\n\n\n\t<div id=\"col-2063259707\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-2852137512\" class=\"text\">\n\t\t\n\n<p><a href=\"https:\/\/www.optcore.net\/\">Home<\/a> \/ <a href=\"https:\/\/www.optcore.net\/purchase-help\/\">Purchase Help<\/a> \/ Ordering<\/p>\n\t\t\n<style>\n#text-2852137512 {\n  font-size: 0.85rem;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-2063259707 > .col-inner {\n  padding: 0px 0px 0px 0px;\n  margin: -8px 0px -50px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\n<style>\n#row-1814964651 > .col > .col-inner {\n  padding: 0px 0px 0px 0px;\n}\n<\/style>\n<\/div>\n<div class=\"row align-equal\"  id=\"row-387156783\">\n\n\n\t<div id=\"col-859708683\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<div class=\"tabbed-content\">\n\t\t\t\n\t\t\t<ul class=\"nav nav-tabs nav-vertical nav-normal nav-size-large nav-left\" role=\"tablist\"><li id=\"tab-order-online\" class=\"tab active has-icon\" role=\"presentation\"><a href=\"#tab_order-online\" role=\"tab\" aria-selected=\"true\" aria-controls=\"tab_order-online\"><span>Order Online<\/span><\/a><\/li>\n<li id=\"tab-purchase-order\" class=\"tab has-icon\" role=\"presentation\"><a href=\"#tab_purchase-order\" tabindex=\"-1\" role=\"tab\" aria-selected=\"false\" aria-controls=\"tab_purchase-order\"><span>Purchase Order<\/span><\/a><\/li>\n<li id=\"tab-proforma-invoice-order\" class=\"tab has-icon\" role=\"presentation\"><a href=\"#tab_proforma-invoice-order\" tabindex=\"-1\" role=\"tab\" aria-selected=\"false\" aria-controls=\"tab_proforma-invoice-order\"><span>Proforma Invoice Order<\/span><\/a><\/li>\n<li id=\"tab-use-coupon-code\" class=\"tab has-icon\" role=\"presentation\"><a href=\"#tab_use-coupon-code\" tabindex=\"-1\" role=\"tab\" aria-selected=\"false\" aria-controls=\"tab_use-coupon-code\"><span>Use Coupon Code<\/span><\/a><\/li>\n<li id=\"tab-edit-or-cancel-order\" class=\"tab has-icon\" role=\"presentation\"><a href=\"#tab_edit-or-cancel-order\" tabindex=\"-1\" role=\"tab\" aria-selected=\"false\" aria-controls=\"tab_edit-or-cancel-order\"><span>Edit or Cancel Order<\/span><\/a><\/li>\n<li id=\"tab-track-order\" class=\"tab has-icon\" role=\"presentation\"><a href=\"#tab_track-order\" tabindex=\"-1\" role=\"tab\" aria-selected=\"false\" aria-controls=\"tab_track-order\"><span>Track Order<\/span><\/a><\/li>\n<li id=\"tab-missing-items\" class=\"tab has-icon\" role=\"presentation\"><a href=\"#tab_missing-items\" tabindex=\"-1\" role=\"tab\" aria-selected=\"false\" aria-controls=\"tab_missing-items\"><span>Missing Items<\/span><\/a><\/li>\n<li id=\"tab-order-not-received\" class=\"tab has-icon\" role=\"presentation\"><a href=\"#tab_order-not-received\" tabindex=\"-1\" role=\"tab\" aria-selected=\"false\" aria-controls=\"tab_order-not-received\"><span>Order Not Received<\/span><\/a><\/li>\n<li id=\"tab-check-order-history\" class=\"tab has-icon\" role=\"presentation\"><a href=\"#tab_check-order-history\" tabindex=\"-1\" role=\"tab\" aria-selected=\"false\" aria-controls=\"tab_check-order-history\"><span>Check Order History<\/span><\/a><\/li>\n<li id=\"tab-reorder\" class=\"tab has-icon\" role=\"presentation\"><a href=\"#tab_reorder\" tabindex=\"-1\" role=\"tab\" aria-selected=\"false\" aria-controls=\"tab_reorder\"><span>Reorder<\/span><\/a><\/li><\/ul><div class=\"tab-panels\"><div id=\"tab_order-online\" class=\"panel active entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-order-online\">\n\n<div class=\"row row-full-width align-equal row-solid\"  id=\"row-1696654340\">\n\n\n\t<div id=\"col-1019123030\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h3><strong>Order Online<\/strong><\/h3>\n<p><span data-preserver-spaces=\"true\">You may order the items from our online store. Check below<\/span><span data-preserver-spaces=\"true\">&nbsp;guide to learn how to process an online order.<\/span><\/p>\n<a href=\"https:\/\/www.optcore.net\/es\/\" class=\"button primary is-small lowercase\" style=\"border-radius:15px;\">\n\t\t<span>Order online<\/span>\n\t<\/a>\n\n\n<\/p>\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_926428634\">\n\t\t<a class=\"\" href=\"https:\/\/www.optcore.net\/wp-content\/uploads\/Order-Process_video_original_1.5x_silent_202102.mp4\" target=\"_blank\" rel=\"noopener\" >\t\t\t\t\t\t<div class=\"img-inner box-shadow-1 box-shadow-1-hover dark\" style=\"margin:0px 0px 0px 0px;\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"750\" height=\"365\" src=\"https:\/\/www.optcore.net\/wp-content\/uploads\/Order-online-video_750.jpg\" class=\"attachment-original size-original\" alt=\"\" srcset=\"https:\/\/www.optcore.net\/wp-content\/uploads\/Order-online-video_750.jpg 750w, https:\/\/www.optcore.net\/wp-content\/uploads\/Order-online-video_750-510x248.jpg 510w, https:\/\/www.optcore.net\/wp-content\/uploads\/Order-online-video_750-250x122.jpg 250w, https:\/\/www.optcore.net\/wp-content\/uploads\/Order-online-video_750-550x268.jpg 550w, https:\/\/www.optcore.net\/wp-content\/uploads\/Order-online-video_750-500x243.jpg 500w\" sizes=\"auto, (max-width: 750px) 100vw, 750px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\t\t\n<style>\n#image_926428634 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n<\/div>\n<div id=\"tab_purchase-order\" class=\"panel entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-purchase-order\">\n\n<div class=\"row row-solid\"  id=\"row-706649125\">\n\n\n\t<div id=\"col-271794489\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h3><strong>Purchase Order<\/strong><\/h3>\n<p><span data-preserver-spaces=\"true\">Generally, you may purchase our products by issuing a written purchase order signed by an authorized representative. It should indicate product names and descriptions, quantity, price, total purchase price, shipping instruction, requested delivery date, bill-to and ship-to addresses, and other special instructions and information.&nbsp;<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">We usually accept three payment methods for purchase orders, including Bank Transfer, Paypal, Credit card. If you feel that those payment methods are accepted, please send your PO to <\/span><a class=\"editor-rtfLink\" href=\"mailto:sales@optcore.net?subject=Purchase%20Order\" target=\"_blank\" rel=\"noopener noreferrer\">sales@optcore.net<\/a><span data-preserver-spaces=\"true\">&nbsp;or contact your sales representative directly. We will confirm your purchase order within one business day.<\/span><\/p>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n<\/div>\n<div id=\"tab_proforma-invoice-order\" class=\"panel entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-proforma-invoice-order\">\n\n<div class=\"row row-solid\"  id=\"row-1189968385\">\n\n\n\t<div id=\"col-41502450\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h4><b>Proforma Invoice Order<\/b><\/h4>\n<p>If you don\u2019t want to make a purchase order, you can agree with your sales representative in Optcore, and our sales will send you a proforma invoice. You can confirm our proforma invoice instead of issuing the purchase order.<\/p>\n<p>Our proforma invoice sent to the customers will also list product names and descriptions, quantity, price, total purchase price, shipping instruction, requested delivery date, bill-to and ship-to address, and any other special instructions and information.<\/p>\n<h3><b>How can I edit or change my order?<\/b><\/h3>\n<p><span data-preserver-spaces=\"true\">If you want to edit your order, please follow these steps.<\/span><\/p>\n<ul>\n<li><span data-preserver-spaces=\"true\">If you place an order with the wrong address or phone number, please <a href=\"https:\/\/www.optcore.net\/contact-us\/\"><strong>contact us<\/strong><\/a> to correct it manually.<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">If you place an order with the wrong part number or quantity, you should <a href=\"https:\/\/www.optcore.net\/contact-us\/\"><strong>contact us<\/strong><\/a> to cancel the order and then place a new order with the correct items.<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">If you don&#8217;t need them temporarily, please <a href=\"https:\/\/www.optcore.net\/contact-us\/\"><strong>contact us<\/strong><\/a> to cancel the order.<\/span><\/li>\n<\/ul>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n<\/div>\n<div id=\"tab_use-coupon-code\" class=\"panel entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-use-coupon-code\">\n\n<div class=\"row row-solid\"  id=\"row-1583291846\">\n\n\n\t<div id=\"col-874384620\" class=\"col large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h3><strong>Can I Get a Discount for Order?<\/strong><\/h3>\n<div>If you want to get a discount, check our website first. If the product option shows \u00ab11% OFF\u00bb, you&#8217;ll get an 11% discount.&nbsp;<\/div>\n<div>&nbsp;<\/div>\n<div>If you have a bulk order, please contact us for a special discount.<\/div>\n<div>&nbsp;<\/div>\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_265429853\">\n\t\t<a class=\"\" href=\"https:\/\/www.optcore.net\/wp-content\/uploads\/Order-Process_video_original_1.5x_silent_202102.mp4\" target=\"_blank\" rel=\"noopener\" >\t\t\t\t\t\t<div class=\"img-inner box-shadow-1 box-shadow-1-hover dark\" style=\"margin:0px 0px 0px 0px;\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1123\" height=\"499\" src=\"https:\/\/www.optcore.net\/wp-content\/uploads\/Sale-product-screenshot.jpg\" class=\"attachment-original size-original\" alt=\"On Sale product screenshot\" srcset=\"https:\/\/www.optcore.net\/wp-content\/uploads\/Sale-product-screenshot.jpg 1123w, https:\/\/www.optcore.net\/wp-content\/uploads\/Sale-product-screenshot-550x244.jpg 550w, https:\/\/www.optcore.net\/wp-content\/uploads\/Sale-product-screenshot-300x133.jpg 300w, https:\/\/www.optcore.net\/wp-content\/uploads\/Sale-product-screenshot-768x341.jpg 768w, https:\/\/www.optcore.net\/wp-content\/uploads\/Sale-product-screenshot-510x227.jpg 510w\" sizes=\"auto, (max-width: 1123px) 100vw, 1123px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\t\t\n<style>\n#image_265429853 {\n  width: 90%;\n}\n<\/style>\n\t<\/div>\n\t\n\n<div>And you can find more discount on the flash deal page.<\/div>\n<div><a href=\"https:\/\/www.optcore.net\/product\/flash-deals\/\"> <strong>https:\/\/www.optcore.net\/product\/flash-deals\/<\/strong><\/a><\/div>\n<div>\u00a0<\/div>\n<h3><strong>Using a Coupon Code<\/strong><\/h3>\n<div>\n<div>1. <span data-preserver-spaces=\"true\">Visit <\/span><a class=\"editor-rtfLink\" href=\"https:\/\/www.optcore.net\/\" target=\"_blank\" rel=\"noopener\"><strong><span data-preserver-spaces=\"true\">Optcore official website<\/span><\/strong><\/a><strong><span data-preserver-spaces=\"true\">.<\/span><\/strong><\/div>\n<div>2. <span data-preserver-spaces=\"true\">Choose the products you want to purchase and add them to your shopping cart.<\/span><\/div>\n<div>3. <span data-preserver-spaces=\"true\">Enter a valid coupon code on the shopping cart page and click \u00ab<strong>Apply Now<\/strong>\u00ab.<\/span><\/div>\n<div>\u00a0<\/div>\n<div><strong>Notes:<\/strong><\/div>\n<p>You can use only one coupon code for each order.<br \/><span data-preserver-spaces=\"true\">Coupon codes cannot be applied to items that are on sale.<\/span><\/p>\n<\/div>\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_125014789\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"516\" src=\"https:\/\/www.optcore.net\/wp-content\/uploads\/using-coupon-code-guide_900.jpg\" class=\"attachment-original size-original\" alt=\"how to using coupon code guide\" srcset=\"https:\/\/www.optcore.net\/wp-content\/uploads\/using-coupon-code-guide_900.jpg 800w, https:\/\/www.optcore.net\/wp-content\/uploads\/using-coupon-code-guide_900-550x355.jpg 550w, https:\/\/www.optcore.net\/wp-content\/uploads\/using-coupon-code-guide_900-300x194.jpg 300w, https:\/\/www.optcore.net\/wp-content\/uploads\/using-coupon-code-guide_900-768x495.jpg 768w, https:\/\/www.optcore.net\/wp-content\/uploads\/using-coupon-code-guide_900-510x329.jpg 510w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_125014789 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n<\/div>\n<div id=\"tab_edit-or-cancel-order\" class=\"panel entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-edit-or-cancel-order\">\n\n<div class=\"row row-solid\"  id=\"row-1664207627\">\n\n\n\t<div id=\"col-782188175\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h3><b>How can I cancel my order?<\/b><\/h3>\n<p><span data-preserver-spaces=\"true\">To cancel an order that has already been placed, please reach out to our customer service team directly at\u00a0<\/span><a class=\"editor-rtfLink\" href=\"mailto:sales@optcore.net\" target=\"_blank\" rel=\"noopener noreferrer\"><span data-preserver-spaces=\"true\">sales@optcore.net<\/span><\/a><span data-preserver-spaces=\"true\">\u00a0or +86 512 6592 2701<\/span><\/p>\n<ul>\n<li><span data-preserver-spaces=\"true\">If the order payment status is \u00abPending\u00bb, you can contact us to help cancel your order.\u00a0<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">If the order has already been paid but has not shipped out yet, you can <a href=\"https:\/\/www.optcore.net\/contact-us\/\">contact us<\/a> to cancel the order and get a refund. But you will be charged a 4.4% PayPal fee.<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">If the order has already been sent out, we can not help you to cancel the order. You may choose to send back the unopened products after you&#8217;ve received them, and we will refund the money upon receipt of the returned items. But you will be charged returned shipping and customs clearance fees.<\/span><\/li>\n<\/ul>\n<h3><strong><span data-preserver-spaces=\"true\">How can I edit my order?<\/span><\/strong><span data-preserver-spaces=\"true\">\u00a0<\/span><\/h3>\n<p><span data-preserver-spaces=\"true\">You cannot edit your order once it has been placed. However, if your order is still on hold or processing, please <strong><a href=\"https:\/\/www.optcore.net\/contact-us\/\">contact us<\/a><\/strong> to make manual changes.<\/span><\/p>\n<ul>\n<li><span data-preserver-spaces=\"true\">Add or remove items<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Increase or decrease quantities<\/span><\/li>\n<\/ul>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n<\/div>\n<div id=\"tab_track-order\" class=\"panel entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-track-order\">\n\n<div class=\"row row-solid\"  id=\"row-58925410\">\n\n\n\t<div id=\"col-920334158\" class=\"col large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h3><b>Track an Order<\/b><\/h3>\n<p><span data-preserver-spaces=\"true\">Generally, when your order is shipped, you will receive a shipment notification email with the carrier name, tracking number, shipping date, and items&#8217; details. You may track your package as below link.<\/span><\/p>\n<table style=\"height: 180px;\" width=\"492\">\n<thead>\n<tr>\n<th>Shipping Method<\/th>\n<th>Tracking Link<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>All<\/td>\n<td><a href=\"https:\/\/www.17track.net\/en\">https:\/\/www.17track.net\/en\u00a0<\/a><\/td>\n<\/tr>\n<tr>\n<td>FedEx<\/td>\n<td><a href=\"https:\/\/www.fedex.com\/en-us\/home.html\">https:\/\/www.fedex.com\/en-us\/home.html<\/a>\u00a0<\/td>\n<\/tr>\n<tr>\n<td>USPS<\/td>\n<td><a href=\"https:\/\/tools.usps.com\/\">https:\/\/tools.usps.com\/<\/a>\u00a0<\/td>\n<\/tr>\n<tr>\n<td>UPS<\/td>\n<td><a href=\"https:\/\/www.ups.com\/track?loc=en_US\">https:\/\/www.ups.com\/track?loc=en_US<\/a>\u00a0<\/td>\n<\/tr>\n<tr>\n<td>DHL<\/td>\n<td><a href=\"https:\/\/www.dhl.com\/us-en\/home\/tracking.html\">https:\/\/www.dhl.com\/us-en\/home\/tracking.html<\/a><\/td>\n<\/tr>\n<tr>\n<td>Canada Post<\/td>\n<td><a href=\"https:\/\/www.canadapost.ca\/cpc\/en\/home.page\">https:\/\/www.canadapost.ca\/cpc\/en\/home.page<\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>\u00a0<\/p>\n<p><span data-preserver-spaces=\"true\">You can also track your Order through one of the below methods.<\/span><\/p>\n<ul>\n<li><strong><a class=\"editor-rtfLink\" href=\"https:\/\/www.optcore.net\/my-account\/\" target=\"_blank\" rel=\"noopener noreferrer\">Login your account <\/a><\/strong><span data-preserver-spaces=\"true\">&gt; Find the related order and click the \u00ab<strong>View<\/strong>\u00bb button &gt; You will find the tracking number below \u00ab<strong>Order updates<\/strong>\u00ab<\/span><\/li>\n<\/ul>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1998425598\" class=\"col medium-11 small-12 large-11\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1285023149\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner image-cover dark\" style=\"padding-top:19%;\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"134\" src=\"https:\/\/www.optcore.net\/wp-content\/uploads\/order-view-700px.jpg\" class=\"attachment-original size-original\" alt=\"my account oder view page screenshot\" srcset=\"https:\/\/www.optcore.net\/wp-content\/uploads\/order-view-700px.jpg 700w, https:\/\/www.optcore.net\/wp-content\/uploads\/order-view-700px-550x105.jpg 550w, https:\/\/www.optcore.net\/wp-content\/uploads\/order-view-700px-300x57.jpg 300w, https:\/\/www.optcore.net\/wp-content\/uploads\/order-view-700px-510x98.jpg 510w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/>\t\t\t\t\t\t\t<div class=\"overlay\" style=\"background-color: rgba(233, 227, 227, 0.128)\"><\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_1285023149 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-2020416370\" class=\"col medium-11 small-12 large-11\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1636413054\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner image-cover dark\" style=\"padding-top:19%;\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"133\" src=\"https:\/\/www.optcore.net\/wp-content\/uploads\/order-tracking-screenshot-700px.jpg\" class=\"attachment-original size-original\" alt=\"online order tracking screenshot\" srcset=\"https:\/\/www.optcore.net\/wp-content\/uploads\/order-tracking-screenshot-700px.jpg 700w, https:\/\/www.optcore.net\/wp-content\/uploads\/order-tracking-screenshot-700px-550x105.jpg 550w, https:\/\/www.optcore.net\/wp-content\/uploads\/order-tracking-screenshot-700px-300x57.jpg 300w, https:\/\/www.optcore.net\/wp-content\/uploads\/order-tracking-screenshot-700px-510x97.jpg 510w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/>\t\t\t\t\t\t\t<div class=\"overlay\" style=\"background-color: rgba(233, 227, 227, 0.128)\"><\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_1636413054 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\n<ul>\n<li><strong><a class=\"editor-rtfLink\" href=\"https:\/\/www.optcore.net\/track-your-order\/\" target=\"_blank\" rel=\"noopener noreferrer\">Enter your Order ID &amp; Email to track your Order<\/a><\/strong><\/li>\n<\/ul>\n<p><span data-preserver-spaces=\"true\">If you still have any questions about order tracking, please don\u2019t hesitate to contact our customer service at&nbsp;<\/span><a class=\"editor-rtfLink\" href=\"mailto:sales@optcore.net?subject=Questions\" target=\"_blank\" rel=\"noopener noreferrer\"><span data-preserver-spaces=\"true\">sales@optcore.net&nbsp;<\/span><\/a><span data-preserver-spaces=\"true\">or your sales representative directly.<\/span><\/p>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n<\/div>\n<div id=\"tab_missing-items\" class=\"panel entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-missing-items\">\n\n<div class=\"row row-solid\"  id=\"row-1306052880\">\n\n\n\t<div id=\"col-375249569\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h3><strong>Multiple Item Orders<\/strong><\/h3>\n<p><span data-preserver-spaces=\"true\">In most cases, we will ship multiple items in one shipment. However, We may split your order into multiple shipments to speed up the delivery. Therefore, they may arrive separately. Each package will come with its tracking number. Please visit the <strong><a href=\"https:\/\/www.optcore.net\/my-account\/orders\/\">order tracking page<\/a><\/strong> to check if your order has been split into multiple packages.<\/span><\/p>\n<h3><strong>Missing Items After Receiving All Packages<\/strong><\/h3>\n<p><span data-preserver-spaces=\"true\">If you&#8217;ve received all packages from your order and you&#8217;re still missing items, please <strong><a href=\"https:\/\/www.optcore.net\/contact-us\/\">contact us<\/a><\/strong>.<\/span><\/p>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n<\/div>\n<div id=\"tab_order-not-received\" class=\"panel entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-order-not-received\">\n\n<div class=\"row row-solid\"  id=\"row-1245433748\">\n\n\n\t<div id=\"col-33522512\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h3><strong>Order Not Received<\/strong><\/h3>\n<p><span data-preserver-spaces=\"true\">Follow these steps if you received a delivery notification but did not receive your items.<\/span><\/p>\n<h4><strong>Shipping Orders<\/strong><\/h4>\n<p><span data-preserver-spaces=\"true\">If the tracking details show that your package has arrived, but you cannot locate it:<\/span><\/p>\n<ul>\n<li><span data-preserver-spaces=\"true\">Look around the delivery location and check if it has been left in a safe place.<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Review the delivery confirmation to see if it was at a different location.<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Ask your household members and neighbors.<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Double-check the address saved in your Optcore.net account and ensure that it does not have any spelling or numerical errors.<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Wait for two business days to see if the package arrives as sometimes carriers may mark packages as delivered before they arrive.<\/span><\/li>\n<\/ul>\n<p><span data-preserver-spaces=\"true\">If you still haven&#8217;t received the package after two business days, please <strong><a href=\"https:\/\/www.optcore.net\/contact-us\/\">contact us<\/a><\/strong> to get further assistance.<\/span><\/p>\n<h4><strong>Delivery Orders<\/strong><\/h4>\n<p><span data-preserver-spaces=\"true\">If you have received a delivery and the tracking details indicate that your package was delivered, but you are unable to locate it:<\/span><\/p>\n<ul>\n<li><span data-preserver-spaces=\"true\">Check the delivery confirmation photo. Do you recognize the doorway in the image?<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">If the photo shows a different house, verify your address on Google Maps to ensure that the rooftop pin is accurate.&nbsp;<\/span><\/li>\n<li><span data-preserver-spaces=\"true\"><strong><a href=\"https:\/\/www.optcore.net\/contact-us\/\">Contact us<\/a><\/strong><\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Request a refund by starting a return.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><span data-preserver-spaces=\"true\">Here are some troubleshooting steps to ensure that an order is delivered to the correct address.<\/span><\/p>\n<ul>\n<li><span data-preserver-spaces=\"true\">Is the shipping address correct?<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Is there an access code that we need to give the driver?<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Do you have any specific delivery instructions for your order?<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Do any of the items require a signature?<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Is it a business address with set hours of operation?<\/span><\/li>\n<\/ul>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n<\/div>\n<div id=\"tab_check-order-history\" class=\"panel entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-check-order-history\">\n\n<div class=\"row row-solid\"  id=\"row-805151047\">\n\n\n\t<div id=\"col-1794378410\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h4><b>How to check my order history?<\/b><\/h4>\n<p><span data-preserver-spaces=\"true\">To review your Optcore.net order history, follow below steps:<\/span><\/p>\n<ul>\n<li><strong><a class=\"editor-rtfLink\" href=\"https:\/\/www.optcore.net\/my-account\/\" target=\"_blank\" rel=\"noopener\">Login<\/a><\/strong><span data-preserver-spaces=\"true\"> to your account from the website and view your order history on your dashboard.<\/span><\/li>\n<li>Click the \u00ab<strong style=\"color: #555555;\">View<\/strong><span style=\"color: #555555;\">\u00bb button to find the corresponding order details. You may repeat the order by quickly clicking the \u00ab<\/span><strong style=\"color: #555555;\">Order again<\/strong><span style=\"color: #555555;\">\u00bb button.<\/span><\/li>\n<\/ul>\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_11264335\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"900\" height=\"282\" src=\"https:\/\/www.optcore.net\/wp-content\/uploads\/order-history-900px.jpg\" class=\"attachment-original size-original\" alt=\"check order history screenshot\" srcset=\"https:\/\/www.optcore.net\/wp-content\/uploads\/order-history-900px.jpg 900w, https:\/\/www.optcore.net\/wp-content\/uploads\/order-history-900px-550x172.jpg 550w, https:\/\/www.optcore.net\/wp-content\/uploads\/order-history-900px-300x94.jpg 300w, https:\/\/www.optcore.net\/wp-content\/uploads\/order-history-900px-768x241.jpg 768w, https:\/\/www.optcore.net\/wp-content\/uploads\/order-history-900px-510x160.jpg 510w\" sizes=\"auto, (max-width: 900px) 100vw, 900px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_11264335 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n<\/div>\n<div id=\"tab_reorder\" class=\"panel entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-reorder\">\n\n<div class=\"row row-solid\"  id=\"row-330548646\">\n\n\n\t<div id=\"col-1019924901\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h3><b>How to reorder?<\/b><\/h3>\n<p><span data-preserver-spaces=\"true\">To review your Optcore.net order history, follow the below steps:<\/span><\/p>\n<ul>\n<li><a class=\"editor-rtfLink\" href=\"https:\/\/www.optcore.net\/my-account\/\" target=\"_blank\" rel=\"noopener\"><strong><span data-preserver-spaces=\"true\">Login<\/span><\/strong><\/a><span data-preserver-spaces=\"true\">&nbsp;to your account from the website<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Choose the order you want to order again, click the \u00ab<\/span><strong><span data-preserver-spaces=\"true\">View<\/span><\/strong><span data-preserver-spaces=\"true\">\u00bb button<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Click the \u00ab<\/span><strong><span data-preserver-spaces=\"true\">Order again<\/span><\/strong><span data-preserver-spaces=\"true\">\u00bb button below the order details<\/span><\/li>\n<\/ul>\n<p>Note:<br \/>Only the completed order supports reordering; the other orders with the status of \u00abon hold\u00bb, \u00abcanceled\u00bb, or \u00abrefunded\u00bb don&#8217;t support reordering.<\/p>\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_174997850\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"900\" height=\"407\" src=\"https:\/\/www.optcore.net\/wp-content\/uploads\/reorder-screenshot_900px.jpg\" class=\"attachment-original size-original\" alt=\"how to reorder online screenshot\" srcset=\"https:\/\/www.optcore.net\/wp-content\/uploads\/reorder-screenshot_900px.jpg 900w, https:\/\/www.optcore.net\/wp-content\/uploads\/reorder-screenshot_900px-550x249.jpg 550w, https:\/\/www.optcore.net\/wp-content\/uploads\/reorder-screenshot_900px-300x136.jpg 300w, https:\/\/www.optcore.net\/wp-content\/uploads\/reorder-screenshot_900px-768x347.jpg 768w, https:\/\/www.optcore.net\/wp-content\/uploads\/reorder-screenshot_900px-510x231.jpg 510w\" sizes=\"auto, (max-width: 900px) 100vw, 900px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_174997850 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n<\/div><\/div><\/div>\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-859708683 > .col-inner {\n  padding: 0px 0px 0px 0px;\n  margin: -25px 0px 0px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\n<style>\n#row-387156783 > .col > .col-inner {\n  padding: 35px 0px 0px 0px;\n}\n<\/style>\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-103896","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Orden | Optcore<\/title>\n<meta name=\"description\" content=\"\u00bfNecesita ayuda para hacer un pedido? Nuestra gu\u00eda en l\u00ednea le explica c\u00f3mo tramitar, seguir, editar, utilizar c\u00f3digos de cup\u00f3n o consultar su historial de pedidos.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.optcore.net\/es\/ordering\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Orden\" \/>\n<meta property=\"og:description\" content=\"\u00bfNecesita ayuda para hacer un pedido? Nuestra gu\u00eda en l\u00ednea le explica c\u00f3mo tramitar, seguir, editar, utilizar c\u00f3digos de cup\u00f3n o consultar su historial de pedidos.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.optcore.net\/es\/ordering\/\" \/>\n<meta property=\"og:site_name\" content=\"Optcore\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/OPTCOREofficial\/\" \/>\n<meta property=\"article:modified_time\" content=\"2024-07-05T07:36:42+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Tiempo de lectura\" \/>\n\t<meta name=\"twitter:data1\" content=\"8 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.optcore.net\\\/es\\\/ordering\\\/\",\"url\":\"https:\\\/\\\/www.optcore.net\\\/es\\\/ordering\\\/\",\"name\":\"Orden | Optcore\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.optcore.net\\\/es\\\/#website\"},\"datePublished\":\"2024-01-18T04:59:00+00:00\",\"dateModified\":\"2024-07-05T07:36:42+00:00\",\"description\":\"\u00bfNecesita ayuda para hacer un pedido? 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