{"id":103843,"date":"2024-01-19T17:45:09","date_gmt":"2024-01-19T09:45:09","guid":{"rendered":"https:\/\/www.optcore.net\/purchase-help\/"},"modified":"2024-01-24T18:08:53","modified_gmt":"2024-01-24T10:08:53","slug":"purchase-help","status":"publish","type":"page","link":"https:\/\/www.optcore.net\/es\/purchase-help\/","title":{"rendered":"Ayuda de Compra"},"content":{"rendered":"\n\n  <div class=\"banner has-hover\" id=\"banner-1546457817\">\n          <div class=\"banner-inner fill\">\n        <div class=\"banner-bg fill\" >\n            <img loading=\"lazy\" decoding=\"async\" width=\"1400\" height=\"371\" src=\"https:\/\/www.optcore.net\/wp-content\/uploads\/data-center-background.jpg\" class=\"bg attachment-original size-original\" alt=\"data center background\" \/>                        <div class=\"overlay\"><\/div>            \n                    <\/div>\n\t\t\n        <div class=\"banner-layers container\">\n            <div class=\"fill banner-link\"><\/div>            \n\n   <div id=\"text-box-677721590\" class=\"text-box banner-layer x50 md-x50 lg-x50 y50 md-y50 lg-y50 res-text\">\n                                <div class=\"text-box-content text dark\">\n              \n              <div class=\"text-inner text-center\">\n                  \n\n\t<div id=\"text-1678114453\" class=\"text\">\n\t\t\n\n<h2><span style=\"font-size: 85%;\">Ayuda de Compra<\/span><\/h2>\n\t\t\n<style>\n#text-1678114453 {\n  font-size: 0.75rem;\n  text-align: center;\n  color: rgb(255, 255, 255);\n}\n#text-1678114453 > * {\n  color: rgb(255, 255, 255);\n}\n<\/style>\n\t<\/div>\n\t\n\n              <\/div>\n           <\/div>\n                            \n<style>\n#text-box-677721590 {\n  width: 81%;\n}\n#text-box-677721590 .text-box-content {\n  font-size: 100%;\n}\n@media (min-width:550px) {\n  #text-box-677721590 {\n    width: 60%;\n  }\n}\n<\/style>\n    <\/div>\n \n\n        <\/div>\n      <\/div>\n\n            \n<style>\n#banner-1546457817 {\n  padding-top: 180px;\n}\n#banner-1546457817 .overlay {\n  background-color: rgba(1, 1, 1, 0.442);\n}\n#banner-1546457817 .banner-bg img {\n  object-position: 48% 86%;\n}\n@media (min-width:550px) {\n  #banner-1546457817 .overlay {\n    background-color: rgba(0, 113, 197, 0.08);\n  }\n}\n<\/style>\n  <\/div>\n\n\n<div class=\"row\"  id=\"row-609880889\">\n\n\n\t<div id=\"col-1395140044\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-13049501\" class=\"text\">\n\t\t\n\n<p><a href=\"https:\/\/www.optcore.net\/es\/\">Inicio<\/a>\u00a0\/\u00a0<a href=\"https:\/\/www.optcore.net\/es\/purchase-help\/\">Ayuda de Compra<\/a>\u00a0<\/p>\n\t\t\n<style>\n#text-13049501 {\n  font-size: 0.9rem;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1395140044 > .col-inner {\n  margin: -15px 0px -35px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\n<style>\n#row-609880889 > .col > .col-inner {\n  padding: 0px 0px 0px 0px;\n}\n<\/style>\n<\/div>\n<div class=\"row row-large\"  id=\"row-240216538\">\n\n\n\t<div id=\"col-913104232\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div class=\"box has-hover   has-hover box-shadow-1 box-default box-text-bottom\" >\n\n\t\t<div class=\"box-image\" style=\"width:16%;\">\n\t\t\t\t\t\t<div class=\"\" >\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1\" height=\"1\" src=\"https:\/\/www.optcore.net\/wp-content\/uploads\/Icon_shopping-cart.svg\" class=\"attachment- size-\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"box-text text-center\" style=\"background-color:rgba(239, 237, 237, 0.343);\">\n\t\t\t<div class=\"box-text-inner\">\n\t\t\t\t\n\n\t<div id=\"text-3618284263\" class=\"text\">\n\t\t\n\n<h3 style=\"text-align: center;\"><strong>Orden<\/strong><\/h3>\n<ul>\n<li style=\"text-align: left;\"><a class=\"no-underline underline-hover dark-primary\" href=\"https:\/\/www.optcore.net\/es\/ordering\/#tab_order-online\" data-automation-id=\"helpcenter-article-link\"><span class=\"w_U9_0 w_sD6D w_QcqU\"><span class=\"mid-gray f6 f5-m\">Comprar Online<\/span><\/span><\/a><\/li>\n<li style=\"text-align: left;\"><a href=\"https:\/\/www.optcore.net\/es\/ordering\/#tab_purchase-order\"><span class=\"w_U9_0 w_sD6D w_QcqU\"><span class=\"mid-gray f6 f5-m\">Orden Compra<\/span><\/span><\/a><\/li>\n<li style=\"text-align: left;\"><a href=\"https:\/\/www.optcore.net\/es\/ordering\/#tab_proforma-invoice-order\"><span class=\"w_U9_0 w_sD6D w_QcqU\"><span class=\"mid-gray f6 f5-m\">Orden Factura Proforma<\/span><\/span><\/a><\/li>\n<li style=\"text-align: left;\"><a href=\"https:\/\/www.optcore.net\/es\/ordering\/#tab_use-coupon-code\">C\u00f3digo Promocional<\/a><\/li>\n<li style=\"text-align: left;\"><a class=\"no-underline underline-hover dark-primary\" href=\"https:\/\/www.optcore.net\/es\/ordering\/#tab_cancel-order\" data-automation-id=\"helpcenter-article-link\"><span class=\"w_U9_0 w_sD6D w_QcqU\"><span class=\"mid-gray f6 f5-m\">Editar o Cancelar Pedido<\/span><\/span><\/a><\/li>\n<li style=\"text-align: left;\"><a class=\"no-underline underline-hover dark-primary\" href=\"https:\/\/www.optcore.net\/es\/ordering\/#tab_track-order\" data-automation-id=\"helpcenter-article-link\"><span class=\"w_U9_0 w_sD6D w_QcqU\"><span class=\"mid-gray f6 f5-m\">Orden de pista<\/span><\/span><\/a><\/li>\n<li style=\"text-align: left;\"><a href=\"https:\/\/www.optcore.net\/es\/ordering\/#tab_missing-items\">Objetos perdidos<\/a><\/li>\n<li style=\"text-align: left;\"><a href=\"https:\/\/www.optcore.net\/es\/ordering\/#tab_order-not-received\">Orden no recibida<\/a><\/li>\n<li style=\"text-align: left;\"><a class=\"no-underline underline-hover dark-primary\" href=\"https:\/\/www.optcore.net\/es\/ordering\/#tab_check-order-history\" data-automation-id=\"helpcenter-article-link\"><span class=\"w_U9_0 w_sD6D w_QcqU\"><span class=\"mid-gray f6 f5-m\">Historial de pedidos<\/span><\/span><\/a><\/li>\n<li style=\"text-align: left;\"><a class=\"no-underline underline-hover dark-primary\" href=\"https:\/\/www.optcore.net\/es\/ordering\/#tab_reorder\" data-automation-id=\"helpcenter-article-link\"><span class=\"w_U9_0 w_sD6D w_QcqU\"><span class=\"mid-gray f6 f5-m\">Reordenar<\/span><\/span><\/a><\/li>\n<\/ul>\n\t\t\n<style>\n#text-3618284263 {\n  line-height: 0.75;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-913104232 > .col-inner {\n  margin: 0px 0px 30px 0px;\n  border-radius: 2px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-625000179\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div class=\"box has-hover   has-hover box-shadow-1 box-default box-text-bottom\" >\n\n\t\t<div class=\"box-image\" style=\"width:16%;\">\n\t\t\t\t\t\t<div class=\"\" >\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"96\" height=\"96\" src=\"https:\/\/www.optcore.net\/wp-content\/uploads\/icon-account-96.png\" class=\"attachment- size-\" alt=\"icon-account\" \/>\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"box-text text-center\" style=\"background-color:rgba(239, 237, 237, 0.343);\">\n\t\t\t<div class=\"box-text-inner\">\n\t\t\t\t\n\n\t<div id=\"text-3347589355\" class=\"text\">\n\t\t\n\n<h3 class=\"w_kV33 w_LD4J w_mvVb ws-normal tl f5 f3-m\" style=\"text-align: center;\"><strong>Cuenta y Pago<\/strong><\/h3>\n<ul>\n<li style=\"text-align: left;\"><a href=\"https:\/\/www.optcore.net\/es\/account-management\/#tab_register-&amp;-login\"><span class=\"w_U9_0 w_sD6D w_QcqU\"><span class=\"mid-gray f6 f5-m\">Registro &amp; Acceso<\/span><\/span><\/a><\/li>\n<li style=\"text-align: left;\"><a href=\"https:\/\/www.optcore.net\/es\/account-management\/#tab_email-notification\"><span class=\"w_U9_0 w_sD6D w_QcqU\"><span class=\"mid-gray f6 f5-m\">Notificaci\u00f3n por email<\/span><\/span><\/a><\/li>\n<li style=\"text-align: left;\"><a href=\"https:\/\/www.optcore.net\/es\/account-management\/#tab_delete-account\">Eliminar cuenta<\/a><\/li>\n<li style=\"text-align: left;\"><a href=\"https:\/\/www.optcore.net\/es\/payment\/#tab_payment-method\">Forma de pago<\/a><\/li>\n<li style=\"text-align: left;\"><a href=\"https:\/\/www.optcore.net\/es\/payment\/#tab_net-30-term\">T\u00e9rminos NET 30<\/a><\/li>\n<li style=\"text-align: left;\"><a href=\"https:\/\/www.optcore.net\/es\/payment\/#tab_accepted-currencies\">Divisas aceptadas<\/a><\/li>\n<li style=\"text-align: left;\"><a href=\"https:\/\/www.optcore.net\/es\/payment\/#tab_get-invoice\">Obtener factura<\/a><\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<p>\u00a0<\/p>\n<p>\u00a0<\/p>\n\t\t\n<style>\n#text-3347589355 {\n  line-height: 1.65;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-625000179 > .col-inner {\n  margin: 0px 0px 30px 0px;\n  border-radius: 2px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-5843811\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div class=\"box has-hover   has-hover box-shadow-1 box-default box-text-bottom\" >\n\n\t\t<div class=\"box-image\" style=\"width:15%;\">\n\t\t\t\t\t\t<div class=\"\" >\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1\" height=\"1\" src=\"https:\/\/www.optcore.net\/wp-content\/uploads\/Icon_plane.svg\" class=\"attachment- size-\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"box-text text-center\" style=\"background-color:rgba(239, 237, 237, 0.343);\">\n\t\t\t<div class=\"box-text-inner\">\n\t\t\t\t\n\n\t<div id=\"text-2828332001\" class=\"text\">\n\t\t\n\n<h3 class=\"w_kV33 w_LD4J w_mvVb ws-normal tl f5 f3-m\" style=\"text-align: center;\"><strong>Env\u00edo y Entrega<\/strong><\/h3>\n<ul>\n<li style=\"text-align: left;\"><a href=\"https:\/\/www.optcore.net\/es\/shipping-delivery\/#tab_shipment\">Env\u00edo<\/a><\/li>\n<li style=\"text-align: left;\"><a href=\"https:\/\/www.optcore.net\/es\/shipping-delivery\/#tab_processing-time\">Tiempo Procesamiento<\/a><\/li>\n<li style=\"text-align: left;\"><a href=\"https:\/\/www.optcore.net\/es\/shipping-delivery\/#tab_backorder-items\">Pedidos Pendientes<\/a><\/li>\n<li style=\"text-align: left;\"><a href=\"https:\/\/www.optcore.net\/es\/shipping-delivery\/#tab_free-shipping\">Env\u00edo Gratuito<\/a><\/li>\n<li style=\"text-align: left;\"><a href=\"https:\/\/www.optcore.net\/es\/shipping-delivery\/#tab_declared-value\">Valor Declarado<\/a><\/li>\n<li style=\"text-align: left;\"><a href=\"https:\/\/www.optcore.net\/es\/shipping-delivery\/#tab_import-duty-&amp;-tax\">Impuestos y Aranceles<\/a><\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<p>\u00a0<\/p>\n<p>\u00a0<\/p>\n<p>\u00a0<\/p>\n\t\t\n<style>\n#text-2828332001 {\n  line-height: 1.7;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-5843811 > .col-inner {\n  padding: 0px 0px 0px 0px;\n  margin: 0px 0px 30px 0px;\n  border-radius: 2px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-746692594\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div class=\"box has-hover   has-hover box-shadow-1 box-default box-text-bottom\" >\n\n\t\t<div class=\"box-image\" style=\"width:16%;\">\n\t\t\t\t\t\t<div class=\"\" >\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1\" height=\"1\" src=\"https:\/\/www.optcore.net\/wp-content\/uploads\/Icon_coin.svg\" class=\"attachment- size-\" alt=\"Enjoy Massive Saving on transceivers\" \/>\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"box-text text-center\" style=\"background-color:rgba(239, 237, 237, 0.343);\">\n\t\t\t<div class=\"box-text-inner\">\n\t\t\t\t\n\n<h3 class=\"w_kV33 w_LD4J w_mvVb ws-normal tl f5 f3-m\" style=\"text-align: center;\"><strong>Garant\u00eda y Devoluci\u00f3n<\/strong><\/h3>\n<ul>\n<li style=\"text-align: left;\"><a href=\"https:\/\/www.optcore.net\/es\/warranty-return\/#tab_warranty-term\">Plazo de garant\u00eda<\/a><\/li>\n<li style=\"text-align: left;\"><a href=\"https:\/\/www.optcore.net\/es\/warranty-return\/#tab_return-policy\">Pol\u00edtica de devoluciones<\/a><\/li>\n<li style=\"text-align: left;\"><a href=\"https:\/\/www.optcore.net\/es\/warranty-return\/#tab_money-back-guarantee\">Garant\u00eda de devoluci\u00f3n del dinero<\/a><\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<p><\/p>\n<p>\u00a0<\/p>\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-746692594 > .col-inner {\n  border-radius: 2px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-960316960\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div class=\"box has-hover   has-hover box-shadow-1 box-default box-text-bottom\" >\n\n\t\t<div class=\"box-image\" style=\"width:16%;\">\n\t\t\t\t\t\t<div class=\"\" >\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1\" height=\"1\" src=\"https:\/\/www.optcore.net\/wp-content\/uploads\/Icon_messages.svg\" class=\"attachment- size-\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"box-text text-center\" style=\"background-color:rgba(239, 237, 237, 0.343);\">\n\t\t\t<div class=\"box-text-inner\">\n\t\t\t\t\n\n\t<div id=\"text-3614714257\" class=\"text\">\n\t\t\n\n<h3 class=\"w_kV33 w_LD4J w_mvVb ws-normal tl f5 f3-m\" style=\"text-align: center;\"><strong>C\u00f3mo llegar<\/strong><\/h3>\n<ul>\n<li style=\"text-align: left;\"><a href=\"https:\/\/www.optcore.net\/es\/contact-us\/\"><span class=\"w_U9_0 w_sD6D w_QcqU\"><span class=\"mid-gray f6 f5-m\">Contacto<\/span><\/span><\/a><\/li>\n<li style=\"text-align: left;\"><a href=\"skype:optcore-sfp?chat\"><span class=\"w_U9_0 w_sD6D w_QcqU\"><span class=\"mid-gray f6 f5-m\">Chat en directo de Skype<\/span><\/span><\/a><\/li>\n<li style=\"text-align: left;\"><a href=\"https:\/\/www.optcore.net\/es\/ask-question\/\"><span class=\"w_U9_0 w_sD6D w_QcqU\"><span class=\"mid-gray f6 f5-m\">Hacer una pregunta<\/span><\/span><\/a><\/li>\n<li style=\"text-align: left;\"><a href=\"https:\/\/www.optcore.net\/es\/support\/faq\/\"><span class=\"w_U9_0 w_sD6D w_QcqU\"><span class=\"mid-gray f6 f5-m\">Preguntas frecuentes<\/span><\/span><\/a><\/li>\n<\/ul>\n\t\t\n<style>\n#text-3614714257 {\n  line-height: 1.85;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-960316960 > .col-inner {\n  border-radius: 2px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>\n\n\t<section class=\"section\" id=\"section_914987985\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row align-center\"  id=\"row-245804013\">\n\n\n\t<div id=\"col-827874370\" class=\"col medium-10 small-10 large-10\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n<h2>\u00bfA\u00fan necesita ayuda?<\/h2>\n<a href=\"https:\/\/www.optcore.net\/contact-us\/\" class=\"button primary\" style=\"border-radius:15px;\">\n\t\t<span>Contacto<\/span>\n\t<\/a>\n\n\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-827874370 > .col-inner {\n  padding: 0px 0px 0px 0px;\n  margin: 0px 0px -20px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\n<style>\n#row-245804013 > .col > .col-inner {\n  padding: 20px 0px 0px 0px;\n}\n<\/style>\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_914987985 {\n  padding-top: 15px;\n  padding-bottom: 15px;\n}\n<\/style>\n\t<\/section>\n\t\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-103843","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Ayuda de Compra | Optcore<\/title>\n<meta name=\"description\" content=\"Utilice nuestro centro de ayuda para compras para administrar su cuenta, verificar el estado del pedido y el seguimiento del env\u00edo, y conocer nuestra garant\u00eda y pol\u00edticas de devoluci\u00f3n.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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